Appointment Policies

Please be sure to bring your most current insurance card, a Picture ID, and payment for your copay or deductable to each appointment.

Appointment

Appointments may be requested by patient portal or by phone. The length of the appointment will depend upon the complexity of the medical problem. It is essential for you to convey your needs, so we may schedule the time needed to appropriately address your concerns.

If you are late for an appointment

Of course, we will try to work you in. As long as our other patients can be seen on time, your appointment will be scheduled as soon as possible. If you are more than 15 minutes late, your appointment may have to be rescheduled. Please call if you know you are running late.

If you don't show up (No Show)

There is no charge if the appointment is cancelled more than 24 hours in advance. If not, there will be a $20 charge posted to your account. Patients who have not cancelled and have missed several appointments may be discharged from the practice.

After Office Hours

For severe emergencies, please dial 911 or proceed to the nearest emergency room.

We are available by phone to discuss urgent situations after hours; but we are not available to treat patients after hours. If you have an urgent question or concern that you wish to discuss with the doctor; phone the office, and listen for the prompt to have the doctor paged.

If you have a non-urgent question, please phone the office on the morning so we may attend to your request.

Please refer to the lists below to see an example of the differences between emergencies, urgent situations, and non-urgent concerns.

  • Non-urgent (Call when the office is open)
    • Prescription Refills
    • Appointments
  • Urgent (Call the office to have the doctor paged)
    • High Fever
    • Minor injury
    • Acute Illness
  • Emergency (Call 911 or go to the ER)
    • Chest Pain
    • Trouble breathing
    • Traumatic injury

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